As you may be aware, the Victorian Government has announced COVID-19 restrictions for regional Victoria, effective from 11.59pm Wednesday, August 5.
You can find out exactly what this means for you on the Department of Health and Human Service’s (DHHS) COVID-19 website.
We understand this is a challenging time for everybody. These restrictions do mean some changes to how you access Vision Australia services, but we are committed to supporting the blind and low vision community through this time.
Accessing Vision Australia services
During this period, you can still access a wide range of Vision Australia services and products.
Face to face appointments are currently available, but are subject to strict COVID-19 screening processes. All Vision Australia services are also available via telehealth appointments.
Please call 1300 84 74 66 or email info@visionaustralia.org to arrange an appointment.
Our Vision Store locations are also currently open, but you will need to make an appointment to visit us by calling 1300 84 74 66.
Please note, that Vision Australia service providers and Vision Store staff are required to wear masks and face shields or safety goggles by the DHHS. We also ask that you wear a mask when attending a Vision Australia appointment or location and we thank you for your cooperation.
You can also access the Vision Store and make purchases online at shop.visionaustralia.org or via phone on 1300 84 74 66 from Monday to Friday 8.30am to 7pm AEST.
The Vision Australia Library, Vision Australia Radio, Telelink and Quality Living Groups are also all still available to you. Visit visionaustralia.org for more information.
Contacting Vision Australia
You can phone our National Contact Centre on 1300 84 74 66 Monday to Friday 8.30am to 7pm AEST. You can also email info@visionaustralia.org.
Our COVID-19 support line is also available via phone on 1300 88 70 58 8.30am-7pm Monday to Friday AEST.
Please note the support line is not an emergency resource. It is designed to help people who are blind or have low vision find and access information and troubleshoot COVID-19 related issues.
Other information
We recommend you stay up to date with the COVID-19 situation through reliable sources such as the DHHS or Australian Department of Health.
You can also find information for people who are blind or have low vision about wearing face masks and coverings on the Vision Australia website.
Further support services are also available to anyone who needs them:
- Beyond Blue: 1300 22 4636
- Lifeline: 13 11 14
- Kids Helpline: 1800 55 1800.
Vision Australia will continue to closely monitor the COVID-19 situation and follow the advice of health authorities and keep you informed of any further changes to our services.
Please don’t hesitate to contact Vision Australia if you think there is anything we can help you with.
Kind regards,
Karen Knight
General Manager Client Services