For many people who are blind or have low vision, taxis and rideshare services are essential for getting to work, attending medical appointments, or simply running errands. But too often, passengers are left facing uncertainty, with drivers refusing to put the meter on, inflated fares, or even being turned away altogether.
While taxi subsidy schemes exist to help make transport more affordable for people with disabilities, they don’t always provide the transparency or fairness passengers deserve.
The good news? There’s a solution, and one that is already working in Victoria.
Why change is needed
In Victoria, the Multi-Purpose Taxi Program (MPTP) has been expanded to include rideshare service Uber, allowing members to receive a 50% subsidy (up to $60 per trip) on eligible rides. This means passengers have more choice in how they travel, whether they prefer a traditional taxi or the convenience of a rideshare service.
But in other states, including New South Wales and Queensland, subsidy schemes still only apply to taxis. This limits people’s options, leaving them vulnerable to price inconsistencies and a lack of reliable transport when they need it most.
Choice matters
Rideshare services have introduced more flexibility and competition in the transport industry, and people with disabilities deserve to benefit from this as much as anyone else. Expanding transport subsidies beyond taxis would bring several key advantages:
- More options for passengers – People should be able to choose the transport service that best suits their needs.
- Better accessibility features – Rideshare apps provide real-time tracking, upfront pricing and shorter wait times, making travel more predictable and stress-free.
- Fair and transparent pricing – Fixed fares mean passengers won’t have to worry about drivers refusing to use the meter or inflating prices.
A fairer system for all
Victoria has already begun to show that this model works, and it’s time for other states to follow suit. Expanding subsidy schemes to include rideshare services across the country would create a more equitable, affordable and accessible transport system for people who rely on it most.
The goal is simple: fair fares, real choice and a transport system that truly supports people with disabilities.
